Refund policy

Returns & Refunds

We'd rather you had the right hat than a grudge. If something isn't right, tell us and we'll sort it.

The short version

• Off-the-shelf merch — 14 days to change your mind, unworn, tags on.
• Personalised or made-to-order items — can't be returned unless they're faulty. That's not us being difficult; nobody else can wear a cap with your society's crest on it.
• Anything faulty, damaged or just plain wrong — always returnable, and we pay the postage.
• Trip Passes and Society Day Passes — refundable until you activate them.
• Club membership — cancel whenever you like.

The detail is below. None of it takes away your legal rights.

Changed your mind

You have 14 days from the day your order arrives to tell us you're cancelling, and a further 14 days to get it back to us. You don't have to give a reason.

Items need to come back unworn and unused, with the tags still attached and in their original packaging. We can't resell a cap that's done eighteen holes, so we can't refund one.

We'll refund what you paid for the goods plus the standard delivery charge you paid to get them to you. If you chose a faster delivery option, we refund the standard rate rather than the premium.

Return postage is yours to pay, unless the item is faulty, damaged or not what you ordered — in which case it's on us. We'd suggest a tracked service: until it reaches us it's still your parcel, and things do go missing.

Refunds go back to the card or account you paid with, within 14 days of us receiving the goods or of you showing us proof you've posted them — whichever happens first.

To cancel, just tell us in writing. An email is fine.

Personalised and made-to-order items

Anything made specifically for you can't be returned or cancelled once we've started making it, unless it arrives faulty or damaged. This is a standard exemption under UK consumer law and it applies to:

• Anything carrying a name, initials, nickname or number
• Anything carrying a society, club or team crest or logo
• Any custom embroidery, printing or engraving
• Anything produced to order in a colour, size or specification we don't normally stock

We'll always make it clear on the product page before you buy when an item falls into this group. If you spot a mistake in what you've ordered, tell us straight away — if we haven't started, we can usually still change it.

Faulty, damaged or wrong items

If something turns up faulty, damaged in transit, or simply isn't what you ordered, get in touch and we'll put it right. This applies to personalised items too.

• Within 30 days of delivery you can reject it and have a full refund.
• After 30 days we'll repair or replace it. If that isn't possible or doesn't fix it, you're entitled to a refund, which may be reduced to reflect the use you've had out of it.

We pay return postage on anything faulty, damaged or wrongly sent. Please don't post it back before contacting us — a photo often saves everyone the trip to the Post Office.

Trip Passes and Society Day Passes

A pass is a digital product, so it works a little differently.

Before you activate it, you can cancel within 14 days of purchase for a full refund, as long as you haven't used it.

When you activate a pass, you're asking us to start supplying it straight away, and you're agreeing that doing so ends your 14-day right to cancel. We'll say this plainly on screen before you press the button, along with anything else that starts at that moment — including how long the pass then stays valid. Once activated, a pass isn't refundable.

If a pass doesn't work as it should, that's a fault, not a change of mind, and the section above applies. Tell us and we'll sort it.

Dog Shot Golf Club membership

You can cancel your membership at any time. Cancelling stops the next payment; it doesn't refund the period you're currently in, and you keep access until that period runs out.

If you cancel within 14 days of first joining and you haven't used any members-only features, we'll refund you in full. If you have used them, we may make a proportionate deduction for what you've had.

Annual memberships renew annually and monthly memberships renew monthly. We will always tell you before an annual membership renews.

How to start a return

Email dogshotgolf@gmail.com with your order number and what's up, or get in touch through our contact page. We'll tell you where to send it and, where it's on us, how to get it back to us free.

Returns address:

Dog Shot Golf 8 Hornbeam Close Newport Isle of Wight PO30 5FD

Please don't send anything back without telling us first — unannounced parcels are much harder to match to an order and much slower to refund.

Your statutory rights

Nothing in this policy affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. If anything we've written here ever conflicts with those, the law wins.

Who we are

Dog Shot Golf is a trading name of DOG SHOT GOLF LTD, a company registered in England, company number 17224423, registered office 8 Hornbeam Close, Newport, Isle of Wight, PO30 5FD.

Last updated: 20 August 2026