Shipping policy

Shipping & Delivery

Where we ship

The UK, the whole EU, the US and Canada, Australia and New Zealand — plus Norway, Switzerland, Japan, Singapore, Hong Kong, South Korea, Malaysia, Israel and the UAE.

Not on the list? Email us. If we can get it to you, we will.

What it costs

A flat rate, shown at checkout before you pay. No surprises at the end.

How we send it

Everything goes signed for, so there's a record of it arriving and somebody has to actually take it off the postman.

How long it takes

Two parts to this: how long before it leaves us, and how long the post takes after that.

Off-the-shelf items — allow 5 to 7 days for us to get it packed and posted.

Made-to-order and personalised items — allow up to 21 days before it ships. Embroidery and printing happen in batches and we won't rush something that's got your society's name on it.

Then the postage itself depends on the service and where you are — a few days within the UK, longer internationally. You'll get tracking when it goes.

We're a small operation, not a warehouse. If something's going to take longer than this, we'll tell you rather than leave you wondering.

Customs, duties and taxes outside the UK

If you're ordering from outside the UK, your country may charge import duty, tax or a handling fee when the parcel arrives. That's set by your government, not by us — we can't tell you in advance what it'll be, we don't receive any of it, and it's payable by you.

Parcels sometimes sit with customs for a while. That's out of our hands, and it isn't included in the timings above.

If a parcel is refused or returned because import charges weren't paid, we'll refund the goods once it gets back to us, minus what it cost to send.

If it doesn't turn up

Until a parcel reaches you, it's our problem, not yours. If it goes missing on the way, we'll replace it or refund you — you don't have to argue with the courier.

Give it a bit of time first, because post is post: 10 working days past the expected date within the UK, or 25 working days internationally. Then email dogshotgolf@gmail.com with your order number and we'll sort it.

If tracking shows it was delivered and signed for and you haven't got it, still tell us — we'll look into it with the carrier.

Getting the address right

We post to the address you give us at checkout, so please check it. If you spot a mistake, email us straight away and we'll fix it if it hasn't gone yet. Once it's posted we can't redirect it, and a parcel that comes back because the address was wrong can be resent at the normal postage cost.

Passes and memberships

Trip Passes, Society Day Passes and Club membership are digital. Nothing gets posted, and they're available on your account as soon as your order goes through.

Sending something back

See our returns policy for that. In short: 14 days to change your mind on off-the-shelf items, return postage is yours unless the item is faulty or wrong, and personalised items can't be returned unless they're faulty.

Talk to us

dogshotgolf@gmail.com — order number in the subject line and we'll get to it.

Who we are

Dog Shot Golf is a trading name of DOG SHOT GOLF LTD, a company registered in England, company number 17224423, registered office 8 Hornbeam Close, Newport, Isle of Wight, PO30 5FD.

Last updated: 20 August 2026